Privacy Policy
This Privacy Policy describes how MOUSHREE ENTERPRISE LLP and its affiliates collect, use, share, protect or otherwise process your information through our website.
Last updated: June 21, 2025
This Privacy Policy describes how MOUSHREE ENTERPRISE LLP and its affiliates (collectively "MOUSHREE ENTERPRISE LLP, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://www.moushreeenterprise.com/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.
We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.
If you do not agree please do not use or access our Platform.
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.
Information we may collect includes:
- Personal data/information provided during sign-up/registering such as name, date of birth, address, telephone/mobile number, email ID
- Information shared as proof of identity or address
- Bank account or credit or debit card or other payment instrument information
- Biometric information such as facial features or physiological information (when opted for certain features)
- Transaction information on Platform and third-party business partner platforms
- Behavior, preferences, and other information you choose to provide
Security Alert: If you receive an email or call from someone claiming to be MOUSHREE ENTERPRISE LLP seeking debit/credit card PIN, net-banking or mobile banking password, never provide such information. Report any such incidents immediately to law enforcement.
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.
We use your personal data to:
- Assist sellers and business partners in handling and fulfilling orders
- Enhance customer experience and resolve disputes
- Troubleshoot problems and provide customer support
- Inform you about online and offline offers, products, services, and updates
- Customize your experience on the Platform
- Detect and protect against error, fraud and other criminal activity
- Enforce our terms and conditions
- Conduct marketing research, analysis and surveys
You understand that your access to these products/services may be affected in the event permission is not provided to us.
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal data to:
- Third parties such as sellers, business partners, third party service providers including logistics partners
- Prepaid payment instrument issuers, third-party reward programs and other payment options
- Government agencies or authorized law enforcement agencies if required by law
- Law enforcement offices, third party rights owners for legal protection
- Third parties to enforce our Terms of Use or Privacy Policy
- Others to protect rights, property or personal safety of users or general public
To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.
Important: However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
You have an option to delete your account by visiting your profile and settings on our Platform, this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.
Important Notes:
- We may refuse or delay deletion in case of pending grievance, claims, pending shipments or other services
- Once account is deleted, you will lose access to the account
- We retain personal data for no longer than required for the purpose collected or as required under applicable law
- We may retain data if we believe it may be necessary to prevent fraud or future abuse
- We may continue to retain data in anonymised form for analytical and research purposes
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
Withdrawal of Consent:
You have an option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line. Please note that withdrawal of consent will not be retrospective and will be in accordance with applicable laws. We reserve the right to restrict or deny services for which we consider such information necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.